Last updated: 30th January 2026

This policy outlines our shipping process and your statutory rights in relation to refunds and returns.

Shipping Policy

We aim to dispatch orders promptly and with care.

• Orders are typically shipped within 5–7 working days.
• All orders are sent using a local tracked courier service.
• Delivery times are estimates and may vary due to courier delays, seasonal demand, or circumstances beyond our control.
• We are not responsible for delays caused by third-party courier services once an order has been dispatched.

Refunds & Returns (UK Statutory Rights)

We comply fully with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

• Faulty or Misdescribed Goods
• If your goods are faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with your statutory rights.
• Please contact us as soon as possible after receiving your order so we can resolve the issue.

Change of Mind

Where applicable under UK law, you may have the right to cancel your order within 14 days of receipt. This applies only where the goods are eligible for return under statutory regulations.

Returned items must be unused, in their original condition, and suitable for resale, unless the return is due to a fault.

Exclusions

Certain products may be exempt from returns under UK law for hygiene or safety reasons, particularly where seals have been broken or products have been opened.

Refund Processing

Approved refunds will be issued to the original payment method.

Refunds are processed via the same payment provider used at checkout.

Processing times may vary depending on your bank or payment provider.

Contact

If you believe your order qualifies for a return or refund under UK statutory rights, please contact us using the details provided on this website.