Last updated: 30th January 2026

These Terms and Conditions govern your use of this website and the purchase of products from it. By accessing this website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website.

1. Company Information

This website is operated by:

• Optima Canine Products Limited
• Company Registration Number: 16601022
• Registered in: England & Wales
• Registered Office: 158 Cromer Rd, Norwich, NR6 6XA
• Feed Registration Number: GB 226 4137

Optima Canine Products Limited may trade under associated brand names, including Optima Canine Clinic.

2. Products & Wellness Disclaimer

Our products are primarily made using natural ingredients and are designed to support your dog’s overall wellness. However:

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Content on this website is provided for informational purposes only and does not constitute veterinary advice.

You should always consult a qualified veterinarian before introducing new products or supplements into your dog’s routine, particularly if your dog:

• Has an existing medical condition
• Is pregnant or nursing
• Is currently taking medication

Results may vary depending on the individual dog. No specific outcomes are guaranteed.

3. Use of the Website

You agree to use this website lawfully and responsibly. You must not:

• Use the website for fraudulent or unlawful purposes
• Attempt to interfere with the security, performance, or functionality of the site
• Copy, misuse, or exploit website content or intellectual property without permission

We reserve the right to restrict or terminate access to the site where misuse is suspected.

4. Customer Accounts

Customers may create an account to place orders and manage purchases.

You are responsible for maintaining the confidentiality of your account credentials.

You are responsible for all activity carried out under your account.

We reserve the right to suspend or terminate accounts that breach these Terms or are used fraudulently.

5. Payments & Stripe Processing

All payments on this website are processed securely through Stripe.

We do not store, process, or have access to your full payment card details.

Payment data is handled directly by Stripe in accordance with their security standards and terms.

By placing an order, you also agree to Stripe’s applicable terms and conditions for payment processing.

We accept no liability for errors, outages, or disruptions caused by third-party payment providers.

6. Pricing & Availability

Prices are displayed in GBP (£) unless otherwise stated.

Product availability, descriptions, and pricing may be updated or corrected at any time.

If a pricing or listing error occurs, we reserve the right to cancel affected orders and issue a refund where appropriate.

7. Intellectual Property & Copyright

Unless otherwise stated:

All website content, including but not limited to:

• Product formulations
• Product names
• Branding and logos
• Text, imagery, and design

Is the intellectual property of Optima Canine Products Limited and is protected under UK and international intellectual property laws.

Third-party trademarks, names, or content remain © the respective owners.

No content may be copied, reproduced, distributed, or repurposed without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, or consequential loss arising from use of this website or our products.

Products are used at the customer’s own discretion and risk.

We do not accept liability for adverse reactions, misuse, or failure to follow guidance.

Nothing in these Terms limits liability where it would be unlawful to do so.

9. Third-Party Services & Links

This website may integrate with or link to third-party services, including payment processors.

We are not responsible for the content, availability, or policies of third-party websites or services.

10. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be published on this page with an updated revision date.

Continued use of the website constitutes acceptance of any updated Terms.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For enquiries relating to these Terms and Conditions, please contact us using the details provided on this website.